Welcome to Tea Pantry
We appreciate your time for shopping at Tea Pantry this Shipping Policy applies to all products purchased through: https://TeaPantry.com.au
Tea Pantry is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.
1. TEA PANTRY SHIPPING
TEA PANTRY delivers to the following countries:
USA
Canada
European Union
Australia
UAE
Qatar
Bahrein
Kuwait
Saudi Arabia
Singapore
Japan
Singapore
Taiwan
Malaysia
Natures Chai orders are shipped and delivered on business days (Monday – Friday – 8 AM – 5 PM CT). For security reasons, Natures Chai will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
2. SHIPPING COSTS
Shipping costs will depend on the weight of the products and the shipping area. Shipping cost will be calculated and shown in the checkout.
TEA PANTRY may on some occasions and as a reason for offers, promotions and special days, offer free shipping of some or all products. The free shipping will be applied in the order at the time of purchase on the website.
3. ORDER PROCESSING TIMES
Processing time takes 2 – 3 business days.
Order processing will take place Monday through Friday from 8:00 AM to 5.00 PM EST (Orders are not processed on weekends and major holidays). Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.
Note: Order processing times and shipping times are different.
4. SHIPPING TIMES
Shipping times depend on the shipping area. Shipping times will be calculated and shown at checkout.
Important: Due to the current health emergency caused by COVID-19, delivery times may be extended.
5. SHIPMENT TRACKING
You will receive an email when your order has been processed, this will include the tracking details of your order. Please make sure to track your item using the tracking number we provide to you. We are not responsible for any lost or stolen packages. If your package has been lost or stolen, please contact the appropriate shipping company according to the tracking number, for further assistance and information.6. DELAYS
TEA PANTRY is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, TEA PANTRY is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.7. UNDELIVERED PACKAGES
If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.8. WRONG DELIVERY ADDRESS
TEA PANTRY will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.9. SECURE DELIVERY ADDRESS
TEA PANTRY recommends customers provide a secure delivery address, for example your home or place of employment. TEA PANTRY is not responsible for packages lost or stolen due to unsafe delivery addresses.10. CUSTOMS TAX
If products must be shipped to other countries, customs in certain countries may charge additional taxes or fees. Please note that any additional costs related to import/customs duty are the responsibility of the buyer. Please check your own country’s policy on importing goods, as we are unable to provide this for you.11. SHIPPING COMPLETED
Each delivery is considered to have been made from the moment TEA PANTRY makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered”.12. CONTACT INFORMATION
If you have questions about this Shipping Policy, please contact us through our contact page or through the following contact information:
AUSTRALIA & ASIA: + 61 1300 496695